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Terms and Conditions

TERMS & CONDITIONS 
By using this website and/or purchasing from this website, you agree to the following terms & conditions:
  • You have measured your dog and read the specified size chart for the product/s you are purchasing as product sizes may vary. 
  • You understand that a pre order item will be shipped on the date specified on each individual listing. Please understand, due to COVID-19 and delayed shipping, our pre order dates may be subject to change without further notice.
  • By placing a pre order item/s, your entire order will be shipped when all products become available. (If you urgently need a product that is in stock before the pre order item is available, please place two seperate orders). 
  • We're only a small business. Please allow 1-3 business days for orders to be dispatched. Orders with sighthound PJ's may take up to 7 business days. Please allow an additional 2-5 business days for orders to be dispatched during a sale & new launch periods. 
  • Happy Boi is unable to take responsibility for sizing issues. Please carefully read the sizing guide for each specific product before placing your order. If in doubt, please email us at hello@happyboi.com.au with your dog's measurements before purchasing, and we will be more than happy to help recommend the right size.
  • We're all humans, and sometimes we make mistakes! If you have just placed your order and need to cancel, add an item, or make any changes, please contact us within 6 hours. After this time, your order may have already begun production and we will not be able to make changes.
  • You have read our returns & exchange policy and understand we not provide refunds for change of mind
  • Price adjustments or partial refunds will not be provided if you have placed an order for a full priced item and the product is on sale the following day/ week etc. 
  •  When a request is made for a parcel to be delivered and left unattended you acknowledge that Happy Boi, the Delivery Company and their Representatives will not be liable in any way for any loss or damage to the parcel, if left in accordance with this authority. 

  • In the case of orders being returned to sender and no contact being made from buyer within 14 days to arrange redelivery, your order will be refunded less 30% of the order total and any shipping fees. These fees are charged to account for material and time lost.

  • In the case of orders being returned to sender due to incorrect or incomplete address, the buyer will be responsible for paying the shipping fee to re-deliver the items to a new address. 

  • International orders - In addition to the items and delivery charges of your order, you may also be required by your country of residence to pay import duties and taxes. Happy Boi is not responsible for payment of such duties and taxes; and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs, including return to sender shipping, that we have incurred as a consequence.
Our Guarantee:
Happy Boi products are made from high quality and durable materials, and under go quality control checking before shipment. We guarantee our accessories and pet products at the time of purchase against any defects. If you have experienced a problem with any of our products, please send an email to us at hello@happyboi.com.au or fill out our contact form. 
Please ensure that you inspect all items for wear prior to use. Do not leave dogs unattended when wearing accessories, with treats, or damaged toys. It is the owners judgement whether a product is suitable for their pet. We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.
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